SERVICES
Management and maintenance of distributed systems are the core of iMetrics’ services. We can safeguard and optimise the functionality of your vital operational systems and remote assets on all levels.
Operational Management
iMetrics safeguards the correct capacity, availability and continuity of your operational services, controlled at management level. Key Performance Indicators (KPIs) and essential quality attributes are instrumental in this process. Naturally, we also take care of the correct implementation and maintenance of daily operational routines, incorporating modern work flow management systems.
To ensure operations as efficient and effective as possible, iMetrics will get on the job with its team of experienced developers from the start. They specialize in improving systems, services and processes and will deploy effective tools and solutions for your organization.
Incident Management
Operations and maintenance is not complete without extensive incident management service, which we provide 24 hours a day, 7 days a week. The operational team at iMetrics is able to detect service incidents and immediately act on corrective actions to mitigate their impact. A range of response actions can be defined, depending on the system in question, the nature of the issue and required service level.
Corrective actions can include a direct resolution by our Level 1 team, the creation of a ticket for resolution by an external team (coordinated by iMetrics), or referral to our Level 2 analysis team. For recurring faults, our Level 3 team can perform system improvements. Whatever the approach, iMetrics can be relied on to detect and remedy incidents in a timely manner, with proper administration of events and actions taken.
Periodic management analysis and reports are a key element within our service package. iMetrics offers its services at effective cost levels. In doing so, we help keeping your operating costs consistent and predictable, allowing services to be budgeted accurately.
Change Management
Deployments of distributed systems require an ongoing correct and consistent administration of operational assets. During the course of regular operations and maintenance, corrective actions often result in a diversity of hardware, software and configuration changes. A professional change management service ensures visibility and control of overall system performance and functionality as well as data consistency.
On the basis of detailed administration, iMetrics can offer in-depth management analysis on the reliability and stability of various hardware, software and configurations. This allows continuous improvements to be made during the complete lifecycle of your operational assets.
Performance Management
Your operational assets with high accuracy demands require regular independent verification. This includes auditing for inaccurate or incorrect detections, as well as analysis of false positives and false negatives. Especially significant is verification of camera-based tolling, emission zones and enforcement systems where minor inaccuracies can quickly have major cumulative impact.
Operational contracts for complex systems with associated performance contracts and minimum up-time requirements often require regular audits. A professional verification service ensures visibility and control of overall system performance and functionality as well as data consistency.
On the basis of detailed verification and auditing, iMetrics can offer in-depth technical and operational analysis on the performance, reliability and up-time of complex operational assets. This allows continuous optimization of financial efficiency and operational performance during the complete lifecycle of your operational assets.
Business Insight
iMetrics supports your business strategy and provides advise on how your services portfolio can keep meeting the ever increasing demands of your customers. We perform in-depth, data-driven analysis of the performance of operational assets. This allows our clients to obtain a holistic view on operational and technical aspects of complex distributed systems.
Objective, data-driven evaluation of internal processes as well as external sub-suppliers ensure operational issues can be addressed effectively. Additionally, our services provide valuable insights on quality of service, recurring faults and technical improvements.
ITIL Expertise
iMetrics encompasses dozens of years of in-depth ITIL expertise and experience. For a variety of customers, we have assisted in structuring and aligning their operational processes with the latest ITIL standards.
The position of iMetrics is unique due to our expertise in value output (strategy/operations) in combination with demand (new business/market). Our extensive experience enables us to think and work holistically according to the 7 guiding principles of ITIL 4:
- Focus on value;
- Start where you are;
- Progress iteratively with feedback;
- Collaborate and promote visibility;
- Think and work holistically;
- Keep it simple and practical;
- Optimize and automate.
Spin-Off
Working with our customers, we see and share the professional challenges every organization encounters. We have the network and the experience to assist you with resolving those challenges, even if they are not directly related to our core business of monitoring and maintenance.
In the past, our team has assisted our customers with solving challenges with for example:
- Tender management;
- Project management;
- Documentation;
- Standardization;
- Certification;
- Field installations and repairs;
- IT development.
Read more about our team.
Please contact us to discuss what we can do for you!